Terms and conditions

GENERAL CONTRACTING CONDITIONS

1. INTRODUCTION

2.- ABOUT US AND THE PRESENT GENERAL CONTRACTING CONDITIONS

3.- USE OF OUR WEBSITE

4.- AVAILABILITY OF THE SERVICE AND PRODUCTS

5.- ORDERS

6.- PURCHASE PROCEDURE

7.- PRICE, PAYMENT AND TRANSPORTATION

8.- DELIVERY

9.- TRANSMISSION OF RISK AND OWNERSHIP OF PRODUCTS

10.- RETURN AND EXCHANGE POLICY

11.- LIABILITY

12.- CLAIMS MANAGEMENT

13.- PROTECTION OF PERSONAL DATA

14.- NOTIFICATIONS

15.- ASSIGNMENT OF RIGHTS AND OBLIGATIONS

16.- CAUSES OF FORCE MAJEURE

17.- DISCLAIMER

18.- PARTIAL NULLITY

19.- INTEGRITY OF CONDITIONS

20.- MODIFICATION OF THE GENERAL CONTRACTING CONDITIONS

21.- APPLICABLE LAW AND JURISDICTION

22.-RESOLUTION OF DISPUTES ONLINE

1. INTRODUCTION

This document, together with the documents mentioned therein, establishes the terms and conditions (hereinafter, the " General Contracting Conditions ") that govern the purchase of the products (hereinafter, the " Products "), which appear in our Web page www.lafabricadeoro.es (hereinafter, the " Web ").

Please read these General Contracting Conditions carefully before placing any Order (as defined below). By placing an Order through the Web, you consent to be bound by the General Conditions of Contract, so, if you do not fully agree with them, you should not use this Web.

These General Contracting Conditions may be modified. It is your responsibility to read them periodically and, in any case, prior to placing any Order, given that the conditions published on the Web at the time of sending your Order will be those that are applicable to you.

The General Contracting Conditions will be permanently available on the Web, so you can download them whenever you want.

2.- ABOUT US AND THE PRESENT GENERAL CONTRACTING CONDITIONS

2.1.-  EL OLIVO DE SEGOVIA SL (hereinafter “ Supplier ”), which operates this website under the name www.lafabricadeoro.es, is a Spanish commercial company with address AVDA / DE SEGOVIA 18 BIS POLIGONO INDUSTRIAL DE HONTORIA 40195 SEGOVIA Registered in the commercial register of Segovia Volume 302, Folio 11, Section 8, Sheet SG 7197, I / A 1 and with CIF B40270522.

2.2.-    In these General Contracting Conditions, the terms indicated below will have the following meaning:

" Clauses ": are the clauses contained in these General Contracting Conditions.

" Customer ": refers to the person who places the Order.

" Order Confirmation ": refers to our email in which we confirm the purchase made.

" Contract ": refers to the set of contractual conditions governing each operation of contracting Objects, made up of these General Contracting Conditions and the particular conditions contained in each Order.

" Registration ": refers to the registration that the user must make on the Web in order to make any Order.

" Order ": refers to the order placed on the Web in order to purchase our Products.

Likewise, for the correct interpretation of these General Contracting Conditions, we indicate that the titles of the Clauses serve only as a reference and will not affect the interpretation of these General Contracting Conditions.

3.- USE OF OUR WEBSITE

3.1.-  By using this website and / or placing orders through it, you agree to:

1. a) Make use of this website only to make inquiries or legally valid Orders.
2. b) Do not make any false or fraudulent Order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the competent authorities.
3. c) Provide us with your email address, postal address and / or other contact information truthfully and accurately.

3.2.- By placing an Order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts. If these conditions are not met, you must not use this website.

3.3.-  The realization of an Order through this web page supposes the unreserved acceptance of the present General Contracting Conditions. You have the responsibility to review the current version of the General Contracting Conditions before placing your Order.

3.4.-  We reserve the right to deny and / or withdraw access to this website, at any time and without prior notice, to those users who do not comply with these General Contracting Conditions.

3.5.-  You must not make an improper use of this Web page by means of the intentional introduction of viruses, Trojans, worms, logic bombs or any other program or material that is technologically harmful or harmful. You will not try to gain unauthorized access to this website, to the server on which the website is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

Failure to comply with this Clause may entail the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will collaborate with them to discover the identity of the attacker. Likewise, in case of breach of this Clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of downloading content from the same or to which it redirects.

4.- AVAILABILITY OF THE SERVICE AND PRODUCTS

4.1.-  The use of the Web for the management of Orders is limited only to natural or legal persons, who in accordance with applicable legislation, have or acquire the status of consumers or users.

4.2.-  The Products offered through this Website are available for the entire European territory (hereinafter, the " Territory ").

4.3.-  To access the Web and be able to place any Order, it is not necessary to register, you can select the registration option if you wish in the same form where the billing information is added,  its use being expressly prohibited for minors . To complete the purchase, the user must expressly accept these General Contracting Conditions, our Privacy Policy and the legal notice. By registering, each registered user is responsible for preserving the confidentiality of their password and making diligent use of it. In the event that there is any suspicion of unauthorized use of the password, the registered user must notify Supplier as soon as possible.

4.4.-  All Product Orders are subject to their availability. If the Product is not available, for whatever reason, we will contact you as soon as possible to inform you of this circumstance and cancel the Order or, where appropriate, in order to offer you, without a price increase, a Product of similar characteristics and of equal or superior quality.

4.5.-  In case of cancellation of the Order or of exhaustion of the Products, we will reimburse you as soon as possible the amount paid by the same form of payment with which we received it.

4.6.-  We reserve the right to withdraw any Product from this Web page at any time, as well as to modify and update our Product catalog.

5.- ORDERS

5.1.-  To place an Order you must follow the purchase procedure described in Clause six and click on the button "pay now"

5.2.-  After that, you will receive an email, within 24 hours of receiving the Order, confirming the purchase made (the "Order Confirmation").

5.3.-  Orders formalized in the manner described will be stored on our website and you can track it by writing an email to info@lafabricadeoro.com

5.4.-  Orders can only be formalized in Spanish.

6.- PURCHASE PROCEDURE

To buy any of our Products on this Website you must follow the following steps:

1. a) Choice of Products

Access the Products section and click on the image of your choice to view them and learn about their main characteristics. Add the Products of your choice to the cart and repeat the process as many times as you want. Once your selection is complete, you can click on the cart button to continue the purchase process.

1. b) Shipping details

In this space, the calculation of transport costs will be made when the user enters the population and the postal code according to the weight of his order and distance.

1. c) Completion of shipping data

In this section you must enter the billing information, at the end of the form you will be asked if you want to create an account, in which case you want to create it, you must add the information requested so that you are registered. However, registration is not necessary to make purchases.

1. d) Shipping address

Here you can indicate another shipping address if it is not the same as the billing address.

1. e) Formalization of the Order and payment

At this point in the process, the next step will be to formalize the order and make the payment (The payment methods are detailed in clause seven. To do this, you must:

1. Click on the "Shopping Cart" button at the top of the page.
2. Check all the details of your purchase: Products, quantities, place of delivery, total amount, etc. Please check that all the data is correct and, in case of detecting any error, update the corresponding information.
3. Enter the necessary data to make the payment (data from your card or PayPal account, or payment by transfer).
4. Click the "pay now" button to complete the purchase process.
5. Once the Order is completed, the Customer will receive an email with its details

In the event that once an Order has been made it is found to contain an error, please notify us immediately at our email address info@lafabricadeoro.com

7.- PRICE, PAYMENT AND TRANSPORTATION

7.1.-  The price of each Product will be the one indicated at all times on our Website, as well as the shipping costs.

7.2.-  The prices of the Products that appear on this website include VAT, but exclude shipping costs, which will be added to the total amount in the payment process. Depending on the place of delivery of the Order, the shipping costs will be the following:

MAIL DELIVERY ADDRESS:

BALEARES PENINSULA WEIGHT

1KG € 3.33 € 4.75

2KG € 3.91 € 5.15

3KG € 4.04 € 5.59

4KG € 4.21 € 6.11

5KG € 4.40 € 6.21

10KG € 5.44 € 8.05

15KG € 6.95 € 10.21

16KG € 7.96 € 12.34

Additional KG € 0.40 € 0.60

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that which is legally in force at any given time depending on the specific article in question. In orders to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories.

VAT taxation is that of the country of origin and according to the current VAT rate, in this case it is the tax rate of 21% unless sales to the same country exceed the European regulations for each member state that will apply the VAT rate of the destination country.

7.3.- Below we indicate the payment methods that you can choose in our payment form:

Wire transfer.  When choosing this option, the necessary data will appear on the screen to make the Transfer. When sending you the Order Confirmation by email, you will be informed of the data necessary for the Transfer. When making the transfer, you must indicate the order reference number or the invoice number as the concept of the transfer. Once we have verified the effective deposit of the amount of the transfer, we will proceed to send the Order. Client will take into account that the effectiveness of Bank Transfers can range between 48/72 hours. If the Transfer has not been received within 7 days, the Order will be canceled. All the expenses derived from making the payment by transfer will be borne by the Client.

Payment with bank card.  To proceed with the payment by the bank card system we use the Banco Sabadell payment gateway. Once the Order has been placed and the form of payment by bank card has been confirmed, you will be sent to said gateway and must provide the information requested by the bank, such as your card number, security code and expiration date. It is important that the Client knows that we do not have access to said data at any time, since all the data provided by you is transmitted directly encrypted to the bank. The Bank uses the SSL (Secure Socket Layer) protocol, to guarantee a secure and encrypted connection. This means of payment can only be used by the person holding the card or with the right to use it.

Payment with paypal. To enter the details of a card or PayPal account, you must have the right to use them and said card or account must have sufficient funds to cover the possible payment. You have the responsibility that all the information provided for the purpose of purchasing Products is correct. If you choose this form of payment, the system will refer you directly to the PayPal page. It is important that the user knows that we do not have access to said data at any time, since all the data provided by the user travels directly encrypted between the user and PayPal. PayPal uses the SSL (Secure Socket Layer) protocol, to guarantee a secure and encrypted connection.

8.- DELIVERY

8.1.- We will  deliver the Products to the shipping address that appears in your Order and that is located in the Territory. In order to optimize the delivery process, the address indicated by the Customer must be an address where delivery can be made during normal business hours. We will not be responsible for errors or damages arising from delivery, when the delivery address entered by the Customer does not match the desired delivery location.

8.2.- We will  try to deliver the Order within 4 days from the date of the Order Confirmation and, at the latest, within 30 calendar days from the Order Confirmation. If for any reason we are unable to meet the maximum delivery time, we will inform you of this circumstance and give you the option of proceeding with the purchase, establishing a new delivery date, or canceling the Order, with full refund of the sums paid.

8.3.-  For the purposes of these General Contracting Conditions, it will be understood that the “delivery” has taken place or that the Order has been delivered at the time of signing the receipt at the agreed delivery address or, in the event of unavailability of the recipient at the agreed place of delivery, on the date of attempted delivery recorded by the courier responsible for delivery.

8.4.-  At the time of delivery of the Order, the recipient must sign the delivery note and request a copy of it from the carrier.

8.5.-  In the case of delivery of an Order that presents visible defects in the outer packaging, the delivery note must not be signed as compliant, but instead make a claim to the carrier by including a written reservation on the delivery note, and notify us of this for its management. .

8.6.-  We make shipments in our standard packages. Special packaging is subject to a supplement, each case being studied in particular.

8.7.- Make sure not to damage the contents of the package when opening it, especially when using sharp instruments.

8.8.- Along with the Order we will deliver the supporting  invoice of the purchase made. For this purpose, the client consents that said invoice be sent to him in electronic format. The client will receive it in the email account that you have provided. The client may, at any time, revoke this consent by sending an email to info@lafabricadeoro.com and request the paper invoice.

9.- TRANSMISSION OF RISK AND OWNERSHIP OF PRODUCTS

9.1.-  The risks of the Products will be borne by the Customer from the time of delivery or, if this is not possible for reasons attributable to the Customer, from the time it is made available at the agreed delivery location. .

9.2.-  You will acquire ownership of the Products when we receive full payment of all amounts due in connection with them, including shipping costs.

10.- RETURN AND EXCHANGE POLICY

1. Right of withdrawal

     In accordance with current regulations, if you are hiring as a consumer, you may withdraw from the Contract, without having to indicate the reason, within 14 calendar days from the date on which you acquire material possession of the Product.

The steps to follow are those:

(1) Notification of withdrawal

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the Contract through an unequivocal statement (for example, a letter sent by post or email). To do this, you can use the model withdrawal form that you can download from the following LINK, or make another type of unequivocal statement in which you indicate your decision to withdraw from the contract, identifying the Order to which it refers.

To communicate your decision to withdraw, we provide you with the following contact coordinates:

Provider

EL OLIVO DE SEGOVIA SL

AVDA / DE SEGOVIA 18 BIS POLIGONO INDUSTRIAL DE HONTORIA 40195 SEGOVIA

Email: info@lafabricadeoro.com

In any case, in your notification of withdrawal you must identify the Order with respect to which you exercise the right of withdrawal.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

(2) Product Return

After notifying us of your decision to withdraw, you must return the Product to which said withdrawal refers to the aforementioned postal address, without any undue delay and, in any case, no later than 14 calendar days from the date you tell us of your decision to withdraw. The deadline will be considered fulfilled if you return the Products before the deadline has expired.

In any case, the Products must be returned in perfect condition, the decrease in value of the Products resulting from a manipulation of the Products other than that necessary to establish their nature, characteristics or operation, on the Customer's account. To guarantee the return of the Products in perfect condition, a suitable packaging or wrapping must be used, according to their characteristics and the way they are shipped.

Consequences of withdrawal :

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive method of delivery). ordinary delivery that we offer), without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw. We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.

Notwithstanding what is indicated in the previous paragraph, we will proceed to make the refund once the product has been received and its correct condition verified.

In case of withdrawal, you must bear the direct cost of returning the Products.

1. Exceptions to the right of withdrawal

In accordance with article  103. d and e)  of Royal Legislative Decree 1/2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, the right of withdrawal will not be applicable to Orders

1. d) The supply of goods that may deteriorate or expire quickly.
2. e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

So products that are unsealed will not be accepted.

Return of defective Products

In the cases in which you consider that, at the time of delivery, the Product does not comply with the provisions of the contract, due to any defect or defect, you should contact us as soon as possible through our form of contact, indicating the identifying data of the Product, as well as the Order to which it refers, and specifying the defect or defect that it presents.

Once your communication is received, we will contact you as soon as possible to inform you of the date on which a courier will appear at the address you indicate to withdraw the Product.

After the withdrawal of the Product, we will proceed to examine it carefully and we will notify you by email, within a reasonable period of time, if you have the right to demand its replacement, unless one of these options is objectively impossible or disproportionate in accordance with Articles 119 and 120 of Royal Legislative Decree 1/2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users.

In case of proceeding with the replacement of the Product, they must be carried out within a reasonable period of time and will be free of charge for you, including the necessary expenses to correct the lack of conformity of the Product with the contract, the shipping costs and the costs.

The consumer may not demand the substitution in the case of non-expendable or second-hand Products.

In the cases in which you could not demand the substitution, or when they have not been carried out in a reasonable time or without major inconveniences for you, you can choose between the price reduction and the termination of the contract. The resolution will not proceed when the lack of conformity is of little importance. The price reduction will be proportional to the difference between the value that the Product would have had at the time of delivery had it been in accordance with the contract and the value that the Product actually delivered had at the time of said delivery.

1. Legal guarantee

Pursuant to Royal Legislative Decree 1/2007, the Supplier is liable for any lack of conformity that appears within a period of two years from delivery. The Client must inform us of the lack of conformity within two months from when he became aware of it.

11.- LIABILITY

Unless expressly provided otherwise in these General Contracting Conditions, our responsibility in relation to any Product purchased on this website will be strictly limited to the amounts paid for its acquisition.

Notwithstanding the foregoing, our liability will not be excluded or limited in the following cases:

1. In the event of death or personal injury caused by our negligence;
2. In case of fraud or fraudulent falsehood; or
3. In any matter where it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and, to the extent that it is legally permitted and unless the General Contracting Conditions stipulate otherwise, we will not accept any responsibility for the following losses, regardless of their origin:

1. loss of income or sales,
2. loss of business;
3. loss of actual or anticipated benefits;
4. loss of profit or loss of contracts;
5. loss of anticipated savings;
6. data loss;
7. loss of clients;
8. loss of reputation;
9. loss of operating time;
10. any indirect or consequential loss.

The provisions of this Clause will not affect your legal rights as a consumer and user, or your right of withdrawal.

12.- CLAIMS MANAGEMENT

12.1.- We will  comply with the obligations established in these General Contracting Conditions with reasonable care and diligence.

12.2.-  The satisfaction of our Clients is of the utmost importance to us, so you can contact us at any time. Our contact details are: EL OLIVO DE SEGOVIA SL with address at AVDA / DE SEGOVIA 18 BIS POLIGONO INDUSTRIAL DE HONTORIA 40195 SEGOVIA Email: info@lafabricadeoro.com and phone 657987171

12.3.-  In the event of a complaint, it would be helpful if you provide us with the most accurate description possible of the reason for your complaint and, if any, a copy of your Order or Order Confirmation. On certain occasions, it may happen that your emails are automatically redirected to our spam mailbox or that you do not receive ours for the same reason.

13.- PROTECTION OF PERSONAL DATA

In accordance with the provisions of Regulation (EU) 2016/679, of April 27, relating to the protection of natural persons with regard to the processing of personal data and the free movement of these data (hereinafter, RGPD)

13.1 WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

13.2 FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Your personal data will only be used for the following purposes:

Management of information requests that are made through the website or email in order to provide them with information about our products and services.

Management of purchases made through our website.

Accounting, tax and administrative management.

13.3 WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR PERSONAL DATA?

Execution of pre-contractual measures at the request of the interested party. Your personal data will be processed based on the pre-contractual relationship that begins the treatment and is legitimized with the consent of the interested party, which is understood to be expressed based on the request for information about our products and services.

Execution of a contract as a customer when making a purchase in our online store.

Compliance with legal obligations applicable to the activity, derived from commercial and tax legislation.

13.4 FOR HOW LONG WILL I KEEP YOUR PERSONAL DATA?

The personal data you provide will be kept as long as our contractual or commercial relationship is maintained. However, from the date of the termination of our contractual or commercial relationship, your data will be kept:

- ONE YEAR those derived from internet connections with our website, email and voice telephone calls, instant messaging, SMS or MMS

In the event that you are a customer, your data will be kept:

- FOUR YEARS for tax purposes. The accounting books and other books required records according to the applicable tax regulations (personal income tax, VAT, IS, etc.) as well as the documentary supports that justify the entries recorded in the books.

-SIX YEARS. The personal data included in the mandatory books, documentation and supporting documents regarding my professional activity will be kept according to the Commercial Code.

13.5 HOW HAVE I OBTAINED YOUR PERSONAL DATA?

The data obtained has not been provided by you.

13.6 TO WHICH RECIPIENTS WILL YOUR PERSONAL DATA BE COMMUNICATED?

There is no planned data transfer, except legal obligation.

13.7 WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE ME WITH YOUR PERSONAL DATA?

Any interested party may request the exercise of the following rights:

Right of access:  The interested party will have the right to obtain confirmation of whether or not personal data concerning him is being processed.

Right of rectification:  The interested party will have the right to obtain the rectification of inaccurate personal data that concerns him or incomplete.

Right of deletion:  The interested party will have the right to obtain the deletion of personal data that concerns him when personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.

Right of limitation:  You can request the limitation of the processing of your personal data, in which case you would only keep them for the exercise or defense of claims.

Right to the portability of your data:  So you can ask us that your automated personal data be assigned or transferred to any other company that you indicate in a structured, intelligible and automated format.

Right to withdraw consent:  You will have the right to withdraw consent at any time, without affecting the legality of the treatment based on consent before its withdrawal.

Right of opposition:  The interested party will have the right to object to the processing of their data.

13.8 HOW CAN YOU EXERCISE THESE RIGHTS?

We make the forms where you can exercise these rights available to us upon request. You can request us in the email info@lafabricadeoro.com indicating the right you want to exercise and we will send you the corresponding form.

The exercise of the rights should be carried out by means of a communication addressed to the email info@lafabricadeoro.com or at the postal address AVDA / DE SEGOVIA 18 BIS POLIGONO INDUSTRIAL DE HONTORIA 40195 SEGOVIA

13.9 WHO CAN EXERCISE THE RIGHTS?

The rights of the interested parties are very personal, therefore, they will be exercised by the owner of the data, duly accrediting their identity (for this, the DNI or equivalent will be requested).

It may also be exercised through legal representation, in which case, in addition to the identity card of the interested party or equivalent, it will be necessary to provide a valid ID and document certifying the representation of the third party.

13.10 WHAT IS OUR OBLIGATION WHEN YOU EXERCISE SOME OF THE RIGHTS?

The person responsible for the treatment must answer the request that is addressed in any case, regardless of whether or not the personal data of the person affected or interested in their treatments appears.

In the event that the request does not meet the specified requirements, the person responsible for the file must request that they be corrected.

The controller will respond to requests within one month of receiving the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. The person in charge will inform the interested party of any of these extensions within one month of receiving the request, indicating the reasons for the delay.

13.11 RIGHT OF CLAIM TO THE CONTROL AUTHORITY

You may request the protection of rights that have not been duly attended to by the Spanish Agency for Data Protection. Either through the electronic headquarters of its web portal (www.agpd.es), or by writing addressed to your postal address (C / Jorge Juan, 6, 28001-Madrid).

14.- NOTIFICATIONS

14.1.-  Any notification regarding an Order will be made in writing and will be delivered physically, by certified or ordinary postal mail, postage paid or by email to the corresponding party, whose postal or email address will have been provided by this same party. .

14.2.-  By using this website, you agree that most of these communications with us are electronic. For contractual purposes, you agree to use this electronic means of communications and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing.

15.- ASSIGNMENT OF RIGHTS AND OBLIGATIONS

15.1.-  The Contract is binding both for you and for us, as well as for our respective successors, assigns and successors in title.

15.2.-  None of the parties may transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of the other party.

16.- CAUSES OF FORCE MAJEURE

16.1.- We are not responsible for breaches, impediments or delays in the performance of a Contract attributable to any cause of force majeure, including without limitation any natural catastrophe, actions of third parties (including, but not limited to, hackers, distributors , local, supranational and quasi-governmental governments and authorities), insurrections, riots, social upheaval, wars, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, arrests made by the competent authorities, strikes, lockouts, epidemics, fires, explosions, storms, floods, drought, weather conditions, earthquakes, natural disasters, accidents, mechanical breakdowns, third party software,nonexistence or problems with the supply of public services (including incidents with the electricity, telecommunications or internet supply), shortage or nonexistence of supplies, materials, equipment or transport ("Force Majeure"), regardless of the possible forecast of such circumstances.

16.2.-  Both parties can terminate the contract immediately, by written notification, in the event that the Force Majeure Events do not cease within 5 working days. In such case, neither party will be responsible for the termination (except in relation to the refund of the amount of a Product paid but not delivered).

17.- DISCLAIMER

Unless otherwise provided by law, no delay by the parties in the exercise of any right stipulated by these General Conditions of Contract or by a contract shall affect or represent the waiver of this or any other right. Likewise, it will not harm the rights or the resources related to said right, nor will it modify or reduce the rights established by these General Contracting Conditions or by a contract.

18.- PARTIAL NULLITY

If any of the Clauses of these General Contracting Conditions is declared null, invalid or not applicable by firm resolution by the competent authority, said nullity, invalidity or inapplicability will not affect in any way the rest of the Clauses, neither totally nor partially, that they will remain in full force as long as these General Conditions of Contract or the contract remain in force without the Clause considered as inapplicable.

19.- INTEGRITY OF CONDITIONS

These General Contracting Conditions and any document referred to in them constitute the entire existing agreement between the Supplier, as the seller, and the Client, as the buyer, and substitute any other pact, agreement or previous promise agreed between You and us, verbally or in writing.

20.- MODIFICATION OF THE GENERAL CONTRACTING CONDITIONS

20.1.-  We have the right to review and modify these General Contracting Conditions at any time.

20.2.-  You will be subject to the current version of these General Contracting Conditions at the time you use this Web page or make each Order, except that by law or decision of the competent authorities we must make changes retroactively in said Conditions General Contracting, in which case, the possible changes will also affect the Orders that you have previously made.

21.- APPLICABLE LAW AND JURISDICTION

21.1.-  These General Contracting Conditions are governed by Spanish law.

21.2.-  The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the competent Courts and Tribunals according to law.

22. ON-LINE DISPUTE RESOLUTION

Online resolution of consumer disputes in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link:  http: // ec .europa.eu / consumers / odr / ". Consumers will be able to submit their claims through the online dispute resolution platform ”.