Shipping and retorns

Sending the package

As a general rule, packages are sent within 24 hours of receipt of payment, the time of arrival depending on the carrier and the service contracted by the customer at the time of chack-out. All shipments have a tracking number which we will provide you with in a link so that you can follow your order online.

In the case of countries outside Spain, the delivery takes a maximum of 1 week.

Shipping costs include handling and packaging costs, as well as postal charges. Handling fees are fixed, whereas transport fees vary according to total weight of the package. We advise you to group your items in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them. We will be responsible for any damage to your package after it has been dispatched and will do our best to protect any fragile items. If your products arrive broken, you must notify us within 24 hours so that we can benefit from the carrier's insurance and send the product back to you.

The boxes are large and your items will be well protected.

Returns or exchanges

1) Free changes when the broken product arrives, you must inform immediately within 24 hours. Otherwise it cannot be accepted for free. 

2) Exchanges or returns by withdrawal is possible, but the customer for the cost of return shipping. The product must be perfectly packaged as it was sent, in no case will be accepted if it has been opened. You have 14 days to return or exchange.

3) To request a return you must write to us through the contact form and select in the subject "changes/returns". There you must explain why you want to make the exchange or return and send a picture of the product intact and perfectly packed. We will check it and answer you within 24 hours giving you the indications to send your order. A transport agent managed by us will come by the package or we will indicate a drop-off location for you to leave it.

Shipping price policy

1) Free shipping policy:

Shipping is free from 50 euros of order with delivery in 24 hours. In this case the shipment will be with Correos Express or with Zeleris. This special price only applies to Spain Peninsula.

Free shipping only during the alarm state of the boxes of 24 units without having to reach 50 euros, only Spain Peninsula.

Outside Spain Peninsula in no case is free shipping.

Shipping does not cover any duties or taxes to be paid by the customer in the destination country.

2) Calculation of the shipment value

The value of the shipment depends on the destination and the dimensions of the package. In real time it is calculated according to the following tables.

TABLE OF REFERENCE PRICES (Calculated in real time): SPAIN